1. Discuss the importance of quality partnering and strategic alliances
Partnering means working together for mutual benefit. It may be between two or three person in a same firm or between an organization and its suppliers.
It helps us to find how the product is in the market.
Example:
Let us consider a car manufacturing company. It will get the raw materials from suppliers and manufactures cars and sell it to supplier. In this case the company doesn’t k now what the customers are willing for and what are all the required improvements to improve the quality of the product. If there is a partnering between manufacturing unit and suppliers they can able to know about what the customer is willing for buy getting feedback and developing the product with the help of it.
So strategic alliances is important to improve the quality of the company and also to reduce cost and it will also help us to improve the revenue. It also helps to develop relationship with customers and to improve customer satisfaction.
2. Discuss the various forms of quality partnering and strategic alliances?
The different forms of partnering are
Internal partnering means it should provide a good environment to the employers. There should be good employee involvement and employee empowerment. If there is a proper internal partnering then the workers will work for the improvement of the product.
Partnering with suppliers:
This type will eliminate the loss on both sides. If there is a good partnering with suppliers they can go for a low bid so that it may end up with profit for both the sides. It means maintaining a loyal and trusted relationship between the two.
Partnering with customers:
There should be a proper communication between customers and an organization. Because they are the one who buys the product and no one knows what customers need other than the customer’s. So partnering with customers helps to increase the quality.
Global partnering:
If the organization should made worldwide then there must be a good partnering between global suppliers to get more global consumers.
3. Discuss the importance of quality culture?
Every business is a system. Business system takes input from various suppliers and transform these input into output that customers will value. In order for the whole system to work proper you have to consider about the implications of how the actions will affect the whole system.
Importance of quality culture are, only if there is a good quality culture we can expect a high efficiency and output. It also helps to improve the quality of the product.
A good quality culture must have the following characteristics
4. Explain the difference between traditional and modern quality cultures?
Traditional culture:
The primary focus of the traditional culture will be return on investment and short term profits. It focus on what the organization should accomplish over the next several weeks and months. In traditional culture the decision will be made by a particular person and all the employers will follow that order. Traditional culture focuses on organization needs than that of customer needs. In traditional culture there won’t be a good supplier relationship, they are always pressured to bring down the prices and for a speed delivery. If a problem arises in a traditional culture each and every employers will tend to blame others instead of solving the particular problem.
Modern Quality Culture:
The main concept of modern quality culture is customer satisfaction. This method may lower the short term profit but it is a must for a sustainability of the organization. It focuses on the long term achievements rather than the short term goals. Modern quality culture will plan strategically on both long and short term achievements. In modern quality culture each and every employers knows the process and the goal of the organization and the managers will act just as a coach. In this method suppliers are considered as partners. They work together for the improvement of both. If there is a problem they focuses on root of the problem and there will be a team to eliminate it.
5. How do you understand who is a customer?
Whatever maybe the product it is made for selling. Customers are those who buy the product from a company. Customers can be classified into two types. They are
Internal customers are those who are directly connected to an organization. They are internal to an organization. Internal customers are mainly stakeholders, employees, or shareholders. They are also a part of an organization.
External customers:
External customers are those who is not directly connected to that organization. But the organization mainly depends upon those people. In simple they are the backbone of an organization.
Addition to this there may be an intermediate customer. They are called as suppliers they purchase the goods for re-sale.
6. Explain customer defined value, value analysis and retention.
Customer defined value:
It is important for an organization to understand how customers define value. Customers mainly will depend on the quality of the product, how the organization provides the service for the particular product, organization’s name, selling price of the product and how much it takes for the product to produce.
The product must have all the qualities what is required from the customers. Only then the customer will come forward to buy the product.
Value analysis:
The process which helps to determine what matters the most for the customer is called as value analysis. For that we need to know what are all the attributes the customer value the most with the help of surveys and then by arranging the attributes based on the priorities of the customer. We can also make the customers to rate the attributes based on the competitor of the product. It will help to know better about the product.
Retention:
Customer retention is as important as customer satisfaction. Because sometimes even satisfied customers will leave the organization and will move to their competitors. So customer retention is important than customer satisfaction. It is the responsibility of the manager to take care that the customers retain in the organization.
7. Discuss product innovation models for customer retention?
There should be customer complaint process instead of customer feedback process. But mainly the organization depends upon customer feedback process. There are some problems in customer feedback process. They are,
8. Discuss employee empowerment?
In order for the organization to develop employer empowerment is a must than employer satisfaction. The employees are involved not only in decision making, but also in the creative thought processes that precede decision making.
9. Discuss leadership for quality?
Leadership is an intangible concept that produces tangible results. Some says leadership as an art and in some ways It is a science but in reality leadership is both art and science.
A good leadership is must for the growth of an organization. A good leader should lead his employees from the first to improve the quality, service, value and productivity of the product.
10. How to lead for a better quality change?
To obtain a better quality there should be
Partnering means working together for mutual benefit. It may be between two or three person in a same firm or between an organization and its suppliers.
It helps us to find how the product is in the market.
Example:
Let us consider a car manufacturing company. It will get the raw materials from suppliers and manufactures cars and sell it to supplier. In this case the company doesn’t k now what the customers are willing for and what are all the required improvements to improve the quality of the product. If there is a partnering between manufacturing unit and suppliers they can able to know about what the customer is willing for buy getting feedback and developing the product with the help of it.
So strategic alliances is important to improve the quality of the company and also to reduce cost and it will also help us to improve the revenue. It also helps to develop relationship with customers and to improve customer satisfaction.
2. Discuss the various forms of quality partnering and strategic alliances?
The different forms of partnering are
- Internal Partnering
- Partnering with Suppliers
- Partnering with Customers
- Partnering with Potential Competitors
- Global Partnering
Internal partnering means it should provide a good environment to the employers. There should be good employee involvement and employee empowerment. If there is a proper internal partnering then the workers will work for the improvement of the product.
Partnering with suppliers:
This type will eliminate the loss on both sides. If there is a good partnering with suppliers they can go for a low bid so that it may end up with profit for both the sides. It means maintaining a loyal and trusted relationship between the two.
Partnering with customers:
There should be a proper communication between customers and an organization. Because they are the one who buys the product and no one knows what customers need other than the customer’s. So partnering with customers helps to increase the quality.
Global partnering:
If the organization should made worldwide then there must be a good partnering between global suppliers to get more global consumers.
3. Discuss the importance of quality culture?
Every business is a system. Business system takes input from various suppliers and transform these input into output that customers will value. In order for the whole system to work proper you have to consider about the implications of how the actions will affect the whole system.
Importance of quality culture are, only if there is a good quality culture we can expect a high efficiency and output. It also helps to improve the quality of the product.
A good quality culture must have the following characteristics
- There should be unity within the organization.
- Everyone must have rights to speak.
- Open and honest communication is must.
- There must be a good focus on the process.
- There should be no drawback on failure. It must be considered as an experience and it must be eliminated next time.
4. Explain the difference between traditional and modern quality cultures?
Traditional culture:
The primary focus of the traditional culture will be return on investment and short term profits. It focus on what the organization should accomplish over the next several weeks and months. In traditional culture the decision will be made by a particular person and all the employers will follow that order. Traditional culture focuses on organization needs than that of customer needs. In traditional culture there won’t be a good supplier relationship, they are always pressured to bring down the prices and for a speed delivery. If a problem arises in a traditional culture each and every employers will tend to blame others instead of solving the particular problem.
Modern Quality Culture:
The main concept of modern quality culture is customer satisfaction. This method may lower the short term profit but it is a must for a sustainability of the organization. It focuses on the long term achievements rather than the short term goals. Modern quality culture will plan strategically on both long and short term achievements. In modern quality culture each and every employers knows the process and the goal of the organization and the managers will act just as a coach. In this method suppliers are considered as partners. They work together for the improvement of both. If there is a problem they focuses on root of the problem and there will be a team to eliminate it.
5. How do you understand who is a customer?
Whatever maybe the product it is made for selling. Customers are those who buy the product from a company. Customers can be classified into two types. They are
- Internal customers
- External customers
Internal customers are those who are directly connected to an organization. They are internal to an organization. Internal customers are mainly stakeholders, employees, or shareholders. They are also a part of an organization.
External customers:
External customers are those who is not directly connected to that organization. But the organization mainly depends upon those people. In simple they are the backbone of an organization.
Addition to this there may be an intermediate customer. They are called as suppliers they purchase the goods for re-sale.
6. Explain customer defined value, value analysis and retention.
Customer defined value:
It is important for an organization to understand how customers define value. Customers mainly will depend on the quality of the product, how the organization provides the service for the particular product, organization’s name, selling price of the product and how much it takes for the product to produce.
The product must have all the qualities what is required from the customers. Only then the customer will come forward to buy the product.
Value analysis:
The process which helps to determine what matters the most for the customer is called as value analysis. For that we need to know what are all the attributes the customer value the most with the help of surveys and then by arranging the attributes based on the priorities of the customer. We can also make the customers to rate the attributes based on the competitor of the product. It will help to know better about the product.
Retention:
Customer retention is as important as customer satisfaction. Because sometimes even satisfied customers will leave the organization and will move to their competitors. So customer retention is important than customer satisfaction. It is the responsibility of the manager to take care that the customers retain in the organization.
7. Discuss product innovation models for customer retention?
There should be customer complaint process instead of customer feedback process. But mainly the organization depends upon customer feedback process. There are some problems in customer feedback process. They are,
- Feedback comes only when the customers faces a problem. So it’s not the matter how fast the organization solves the problem there will be a negative impression in the minds of customers.
- Feedback system runs under a rule that dissatisfied customers will take time to complain about the product but as of now no one has time to fill a survey and complain about the product.
8. Discuss employee empowerment?
In order for the organization to develop employer empowerment is a must than employer satisfaction. The employees are involved not only in decision making, but also in the creative thought processes that precede decision making.
9. Discuss leadership for quality?
Leadership is an intangible concept that produces tangible results. Some says leadership as an art and in some ways It is a science but in reality leadership is both art and science.
A good leadership is must for the growth of an organization. A good leader should lead his employees from the first to improve the quality, service, value and productivity of the product.
10. How to lead for a better quality change?
To obtain a better quality there should be
- Team work
- Commitment
- Good Leadership
- Continuous improvement
- Implementation of ideas